Verification Requirements to ensure security, prevent fraud, and protect our customers, we have certain verification requirements:
– For orders under AUD 5,000: No verification is required.
– For orders of AUD 5,000 or more (Verification required by law):
1. Photo ID: Customers must provide a valid government-issued ID, passport, or driver’s license to confirm identity.
2. Address Verification: Please provide a recent utility bill (electricity, water, internet) or bank statement clearly showing your name and address matching the order details.
3. Phone Verification: In certain cases, we may call or email you to confirm the order details before processing the delivery. This helps ensure the order is sent securely to the recipient and reduces the risk of fraudulent transactions.
Important Note:
– If you cannot provide all required documents, your order may be placed on hold pending further verification.
– All customer information provided is treated confidentially and used exclusively for verification purposes.
We specialize in silver bullion, including bars, coins, and rounds from reputable mints. We may also offer limited selections of gold and platinum upon request.
Yes, we source our bullion from trusted mints and refineries, ensuring authenticity and high purity. All products come with a certification of weight and purity from the manufacturer.
Yes, our silver bullion meets 99.9% purity or higher, making it investment-grade and eligible for long-term holdings.
Yes, we offer tiered pricing for bulk purchases. The more you buy, the lower the per-ounce price. Contact us for bulk pricing details.
We accept the following payment methods:
– Bank Transfer (Preferred) – Safe, fast, and fee-free.
– Credit Card – Accepted with a 2% processing fee applied to transactions.
– Cash (in-store only, subject to limits)
Bank transfers are secure, fast, and fee-free, allowing us to process your order efficiently without additional costs.
To avoid delays, please ensure your payment details are correct. If you choose bank transfer, sending us a transaction confirmation will help us process your order faster.
If you experience any issues with your payment, please contact our support team for assistance.
There is no minimum order, but for large orders exceeding 5,000 AUD, additional verification may be required.
Due to the volatile nature of bullion prices, all orders are final and cannot be canceled or modified once confirmed. Please double-check your details before completing the purchase
Yes, we offer convenient parking for customers visiting our store/warehouse for direct transactions.
Parking is available at our facility. Please follow the signage upon arrival for the correct parking area.
Some areas may require hourly or daily parking fees. Please check the signs on-site for more details.
Customers should:
– Park in the designated areas to avoid violations.
– Follow posted parking regulations to prevent fines.
– Contact our staff if assistance is needed in finding a parking spot
This is a legal requirement under Australian anti-money laundering laws (AML/CTF Act) to prevent fraud and financial crimes.
Verification is mandatory for orders above 5,000 AUD, as required by law. Orders below 5,000 AUD do not require identity verification.
If verification is required, you must provide:
– Photo ID – A valid ID card, passport, or driver’s license.
– Proof of Address – A recent utility bill (electricity, water, internet) or bank statement with your name and address matching the order details.
In some cases, we may call or email you to confirm your order before processing the shipment.
If you cannot provide the necessary documents, your order may be placed on hold for further verification.
Yes, all customer information is strictly confidential and used only for verification purposes.
Yes, we ship securely across Australia using insured and trackable courier services.
We offer a flat shipping fee of $9 per order, regardless of order size or destination within Australia.
Orders are usually dispatched within 1-3 business days. Delivery times depend on the destination but typically range from:
– Metro areas: 1-5 business days
– Regional areas: 3-7 business days
Yes, in-store pickup is available. You will receive a notification when your order is ready for collection.
At this time, we do not provide storage services. However, we recommend home safes, safety deposit boxes, or private vaulting services for secure storage.
Store silver in a dry, cool place, preferably in an airtight container to prevent tarnishing. A fireproof safe is also recommended for added security.
You can reach us via:
– Phone: 02 8061 6886
– Email: sales@vbullion.com.au
– Visit us in-store at Unit 8/4A Bachell Ave, Lidcombe NSW 2141, Australia
We are open:
– Monday – Friday: 10AM – 12AM, 2h30 -4h30 – please book your visit in advance.
– Saturday, Sunday & Public Holidays: Closed
VBullion – Trusted Australian Dealer in Gold and Silver, Based in Sydney
Address: Unit 8/4A Bachell Ave, Lidcombe NSW 2141, Australia
Email: sales@vbullion.com.au
Opening hours:
- Monday - Friday:
10:00 AM – 12:00 PM (Booking Essential)
2:30 PM – 4:30 PM (Booking Essential)
- Saturday, Sunday & Public Holidays: Closed
Opening hours:
- Monday - Friday:
10:00 AM – 12:00 PM (Booking Essential)
2:30 PM – 4:30 PM (Booking Essential)
- Saturday, Sunday & Public Holidays: Closed